Insurance Coverage
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Shipping Insurance
Your watch is insured, for up to $150,000.
With every order, enjoy coverage for damage and loss at any point during shipment. To accommodate shipments over $150,000, please contact our concierge for a custom quote via armed courier.
This coverage includes a standard limit of $35,000 unless you declare a higher value when checking out.
In-Service Insurance
Our expert watchmakers take the utmost care in preserving and protecting your timepiece.
In the unlikely event your watch is damaged while in our possession, we've got you covered. Your watch is insured for up to $1,000,000 for any repair or replacement at any point in the service process.
Insurance Requirements
Upload photos of your watch
Upon ordering your service, you must submit current photos of your watch to guarantee coverage. Please ensure they are clear and unobstructed for accurate assessment.
Pack in our shipping kit
All watches must be shipped in a WatchCheck provided shipping kit, using the provided label.
Send with FedEx
The shipping kit must be handed directly to an authorized FedEx employee or representative during an at-home pickup, or dropped off at a FedEx Office Print and ShipCenter, or a FedEx Authorized ShipCenter.
Keep your receipt
While sending from a FedEx location, make sure to request a receipt. If your package is being picked up, use our system's tracking for pickup confirmation.
Sign for delivery
When your watch is shipped back to you, please make sure that an adult over 21 years of age will be at the address you submitted to us. FedEx will require an adult's signature upon delivery.
See more details in our Terms and Conditions.
Insurance schedule
Standard shipping insurance covers up to $150,000. On request, we can accommodate up to $1,000,000 in shipping insurance. Refer to the schedule to know when to ship your watch.
How do we determine the value of your watch?
In case of a claim, we consult a network of industry experts to determine your watch's fair market value.
Service nowSee more details in our Terms and Conditions.
Frequently asked questions
Is there anything that isn't covered by insurance?
Can I use another shipping provider?
How do I submit an insurance claim?
