In most cases, we will be able to provide an all-inclusive upfront price for Full Service and Case Restorations. However, there are instances where we need to conduct further evaluation of the specific watch and its requirements before finalizing the price. In such cases, we will provide a two-step service estimate process.
First, we review the information and photos you have provided to determine an initial estimate range. It is our expectation that this initial estimate will reflect the final service price. Make sure to include photos of any additional pieces you are sending in the box. Place these items on a flat surface to ensure all pieces are clearly shown and accounted for.
This initial range, though generally accurate, is not a guarantee of the final service price.
Once you are comfortable with this initial range, it is time for a deposit to secure your services. Typically, this deposit is $200 applied to the cost of your service and is non-refundable in the event that you choose not to proceed with your selected service. If your final estimate differs from the initial estimate significantly, you may be entitled to a full refund. See Terms and Conditions for more information.
We will then send you one of our protective and fully insured shipping kits. Once delivered, the at-home shipping experience will begin. As soon as we receive your watch, our watchmakers will review it thoroughly and will provide a final servicing price. If you choose to proceed, the deposit will be credited towards the cost of your service, the service process will begin, and the watch will be shipped back home in no time.
If you decline the estimate, we will ship the watch back to you on the next shipping business day.
Completion timelines will vary for services requiring estimates, although it is our priority to get your service done as quickly as possible, while delivering the most exceptional result.